Frequently Asked Questions

1. What is SaaS?

   SaaS is an acronym for software as a service. Access your study anytime, anywhere on our secure, online, web-based platform. We take care of all your infrastructure requirements and eliminate the need to add and maintain costly computer equipment at your site.

2. What computer equipment do I need to run your software?

   All you need is an internet browser such as Internet Explorer 7 (or higher), Mozilla Firefox, Google Chrome, or Safari. The underlying operating system can be anything such as Windows, Linux, Apple, Android or others.

3. Where is our data stored?

   Your data is stored in an encrypted database, on a dedicated server, by our secure hosting partner.

4. What is SSL?

   SSL is an acronym for secure socket layer. An industry standard used to keep your data private and secure during transmission via the internet.

5. What if a new version of your software is released?

   SaaS allows us to seamlessly deploy new versions of our software to all our customers at the same time. No work is required by you or your IT department.

6. What type of studies can I implement?

   RHI GRP is designed to accommodate any type of study including registries, clinical trials, clinical research, feasibility studies and quality improvement initiatives.

7. Can others see our study data?

   Absolutely not. Your data is stored securely with strict role-based access permissions. You control the level of information seen by other users.

8. Who do I call if I need help?

   RHI has a team of dedicated technical support personnel to answer your questions. Depending on your requirements, we will customize a service level that meets your needs.

9. Can your system handle multi-centre trials?

   Yes. RHI GRP has been engineered to accommodate multi-centre trials.

10. What if our study participant moves to another site where our trial is being conducted?

    RHI GRP has taken into consideration that people move from facility to facility. Our unique study share feature allows you to electronically send your study participant to another site with an enhanced built-in security feature that requires the receiver to confirm the actual identity prior to enrolment.

11. Who owns the data?

    You do. You have unrestricted access to your own data. We act as your data custodians.

12. How can I access my data?

    We recognize the value in being able to access data in a standardized and timely manner. Our team will tailor a data access solution which meets your needs.

13. Can we use our data in another system?

    RHI GRP can export a complete set or subset of your data for linking or importing into other data systems such as MS Access, MS Excel, SPSS, SAS, EpInfo and Crystal Reports.

14. How is data backed up?

    Your data is saved several times a day, including daily encrypted backups stored at a secure, offsite storage facility.

15. What level of audit trail is supported?

    Every screen view and every change to the data is monitored and logged electronically. Access to audit reports are available upon request.

16. Can I keep all my data at study close out?

    Yes. We can provide you with an electronic copy of your data.

17. Who has access to my user account?

    Only you do. Members of our support team are not able to view your user account information.

18. What if I forgot my password?

    Our security model prevents us from accessing your password. You may however use the forgot password function which will send you an email directing you to a password change page. Only email addresses registered in our system can receive emails.

19. Can I enrol a person in multiple studies?

    Yes. RHI GRP has been developed to accommodate multi-person studies without having to enter duplicate information, thereby reducing data entry which saves time.

20. What if a study participant changes the consent status?

    RHI GRP allows you to manage consent status according to your specific study protocol. In the event that a study participant wishes to change consent status, you may revise it online. Built-in controls block out data to prevent errors.

21. Can your system track consent?

    Yes. All changes to consent status are recorded in RHI GRP.

22. I have created a case report form on paper. How can I recreate it in electronic format?

    Our study management team will work with you to create electronic forms. There may be some translation required since some paper forms work better on paper than on the screen. We can help you optimize your forms to work well on both mediums.

23. How can I determine if the recruitment target has been reached?

    Our recruitment management feature tracks and monitors eligible study subjects according your specified recruitment targets.

24. Our country's privacy and security laws prevent us from collecting personal information and/or personal health information. How do you handle our situation?

    RHI GRP allows you to create a unique identifier to manage your study participant’s data. This identifier is unique across all your studies in the case of multi-centered trials.